Terms of service

This document describes the general terms and conditions ("Terms") for using the website www.inductionkings.nl & www.inductionkings.com (the "Website") and all services and products offered by Induction Kings ("we," "us," or "our"). By using our Website and services, you agree to these Terms.

General terms and conditions based on the model terms of Stichting Webwinkelkeur.

Table of Contents

• Article 1 - Definitions
• Article 2 - Identity of the Entrepreneur
• Article 3 - Applicability
• Article 4 - The Offer
• Article 5 - The Agreement
• Article 6 - Right of Withdrawal
• Article 7 - Costs in Case of Withdrawal
• Article 8 - Exclusion of the Right of Withdrawal
• Article 9 - The Price
• Article 10 - Conformity and Warranty
• Article 11 - Delivery and Execution
• Article 12 - Ongoing Transactions: Duration, Termination, and Extension
• Article 13 - Payment
• Article 14 - Complaints Procedure
• Article 15 - Disputes
• Article 16 - Reviews and Ratings
• Article 17 - Additional or Deviating Provisions

Article 1 - Definitions

In these terms, the following definitions apply:

1. Cooling-off Period: the period within which the consumer can exercise their right of withdrawal; Read all about the cooling-off period.
2. Consumer: the natural person who is not acting in the course of business or profession and enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Ongoing Transaction: a distance contract related to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable Medium: any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that enables future consultation and unchanged reproduction of the stored information.
6. Right of Withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
7. Model Form: the model form for withdrawal provided by the entrepreneur that a consumer can complete if they wish to exercise their right of withdrawal.
8. Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers;
9. Distance Contract: a contract concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, exclusively using one or more remote communication techniques up to and including the conclusion of the contract;
10. Remote Communication Technique: a means that can be used to conclude a contract, without the consumer and entrepreneur being simultaneously in the same room.
11. General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the Entrepreneur

• Induction Kings
• Erve Hilbert 24
• 7577ZA Oldenzaal
• Netherlands
• TEL 06 23 03 55 80
• EMAIL support@inductionkings.com
• Chamber of Commerce (KVK) 96443693
• VAT Number NL867613452B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer by the entrepreneur and to every distance contract and order between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be reviewed at the entrepreneur’s premises and will be sent to the consumer free of charge upon request.
3. If the distance contract is concluded electronically, the text of these general terms and conditions may, deviating from the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be reviewed electronically and that they will be sent free of charge electronically or otherwise upon request.
4. In case specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs will apply correspondingly, and the consumer can always invoke the provision that is most favorable to them in case of conflicting general terms and conditions.
5. If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the remainder of the contract and these terms and conditions will remain in effect and the relevant provision will be replaced by a provision that most closely approximates the original intent through mutual agreement.
6. Situations not covered by these general terms and conditions should be assessed 'in the spirit' of these general terms and conditions.
7. Ambiguities regarding the interpretation or content of one or more provisions of our terms should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The Offer

1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
2. The offer is non-binding. The entrepreneur is entitled to amend and adjust the offer.
3. The offer contains a complete and accurate description of the offered products and/or services. The description is detailed enough to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
4. All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.
5. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
6. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This includes in particular:

• the price including taxes;
• any shipping costs;
• the manner in which the agreement will be concluded and what actions are required;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and execution of the agreement;
• the period for accepting the offer or the period within which the entrepreneur guarantees the price;
• the rate for remote communication if the costs of using the remote communication technique are calculated on a basis other than the regular basic rate for the communication medium used;
• whether the agreement will be archived after its conclusion, and if so, how the consumer can access it;
• the way the consumer can check and, if desired, correct the data provided in the context of the agreement before concluding the agreement;
• any other languages in which, in addition to Dutch, the agreement can be concluded;
• the codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes of conduct electronically;
• and the minimum duration of the distance agreement in the case of an ongoing transaction.

Article 5 - The Agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and fulfillment of the conditions set.
2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm the receipt of the acceptance of the offer electronically. Until the entrepreneur confirms the agreement, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will also take appropriate security measures.
4. The entrepreneur may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as any facts and factors that are important for responsibly entering into the distance agreement. If the entrepreneur has good grounds not to enter into the agreement based on this investigation, they are entitled to refuse a request or order with justification or to attach special conditions to the execution.
5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in a manner that allows the consumer to store it in an accessible manner on a durable data carrier:

• the visiting address of the entrepreneur’s establishment where the consumer can address complaints;
• the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal;
• the information about warranties and existing service after purchase;
• the information included in Article 4(3) of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the conclusion of the agreement;
• the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.

Article 6 - Right of Withdrawal

For the delivery of products:

1. When purchasing products, the consumer has the option to terminate the agreement without providing reasons within 30 days. This reflection period starts the day after the consumer receives the product or a representative designated by the consumer and communicated to the entrepreneur.
2. During the reflection period, the consumer will handle the product and the packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they want to keep the product. If they exercise their right of withdrawal, the consumer will return the product with all supplied accessories and, if reasonably possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 30 days after receiving the product. The notification must be made by means of the model form or by another communication method, such as email. After the consumer has indicated that they wish to exercise their right of withdrawal, the consumer must return the product within 14 days. The consumer must provide proof that the items were returned on time, for example, by providing proof of dispatch. After the return, we have 14 days to refund the full amount (including shipping costs) to the consumer.
4. If the consumer has not notified the entrepreneur of their intention to exercise their right of withdrawal or has not returned the product to the entrepreneur within the periods mentioned in paragraphs 2 and 3, the purchase is final.

For the delivery of services:

1. When delivering services, the consumer has the option to terminate the agreement without providing reasons within at least 14 days, starting from the day of concluding the agreement.
2. To exercise the right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest at the time of delivery.

Article 7 - Costs in Case of Withdrawal

1. If the consumer exercises their right of withdrawal, the maximum costs of returning the product will be borne by the consumer.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after withdrawal. The condition is that the product has been received by the retailer or proof of complete return can be provided. The refund will be made using the same payment method used by the consumer unless the consumer expressly agrees to a different payment method.
3. If the product is damaged due to careless handling by the consumer, the consumer is liable for any decrease in value of the product.
4. The consumer cannot be held liable for a decrease in value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, which should be done before concluding the purchase agreement.

Article 8 - Exclusion of the Right of Withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:

• that are made according to the consumer's specifications;
• that are clearly personal in nature;
• that by their nature cannot be returned;
• that can spoil or age quickly;
• whose price is subject to fluctuations in the financial market which the entrepreneur cannot influence;
• for single newspapers and magazines;
• for audio and video recordings and computer software whose seal has been broken by the consumer; for hygienic products whose seal has been broken by the consumer.

Article 9 - The Price

1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the entrepreneur can offer products or services with variable prices if the prices are subject to fluctuations in the financial market which the entrepreneur cannot influence. This dependency on fluctuations and the fact that any listed prices are target prices will be mentioned in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed to this and:

• they are the result of legal regulations or provisions;
• or the consumer has the authority to terminate the agreement as of the day the price increase takes effect.

Article 10 - Conformity and Warranty

1. The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur based on the agreement.
3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after discovering the defect.
4. The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
5. The warranty does not apply if:

• the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
• the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the entrepreneur’s instructions and/or the instructions on the packaging;
• the unsoundness is wholly or partly the result of regulations that

Article 11 - Delivery and Execution

1. The entrepreneur will exercise the utmost care in accepting and executing orders of products and in assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has provided to the company.
3. Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders with due haste but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be or can only partially be fulfilled, the consumer will be informed no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement without costs. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from any mentioned times. Exceeding a deadline does not entitle the consumer to compensation.
5. In the event of termination in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than within 14 days after termination.
6. If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be clearly and understandably stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the entrepreneur’s account.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and communicated representative, unless expressly agreed otherwise.

Article 12 - Duration Transactions: Duration, Termination, and Renewal

Termination

1. The consumer can terminate an agreement that is entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a maximum notice period of one month.
2. The consumer can terminate an agreement that is entered into for a definite period and which involves the regular delivery of products (including electricity) or services, at any time before the end of the definite period, subject to the agreed termination rules and a maximum notice period of one month.
3. The consumer can terminate the agreements mentioned in the previous paragraphs:

• at any time and is not limited to termination at a specific time or within a specific period;
• at least terminate in the same manner as they were entered into;
• always terminate with the same notice period as the entrepreneur has stipulated for himself.

Renewal

1. An agreement entered into for a definite period and which involves the regular delivery of products (including electricity) or services may not be automatically renewed or extended for a definite period.
2. In deviation from the previous paragraph, an agreement entered into for a definite period and which involves the regular delivery of daily, news, and weekly newspapers and magazines may be automatically renewed for a maximum definite period of three months, provided that the consumer can terminate this renewed agreement before the end of the extension with a notice period of no more than one month.
3. An agreement entered into for a definite period and which involves the regular delivery of products or services may only be automatically renewed for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the case where the agreement involves the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
4. An agreement for a limited period for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be automatically continued and will end automatically after the trial or introductory period.

Duration

1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 - Payment

1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period starts after the consumer has received the confirmation of the agreement.
2. The consumer is obliged to promptly report inaccuracies in provided or stated payment details to the entrepreneur.
3. In the event of non-payment by the consumer, the entrepreneur, subject to legal limitations, has the right to charge the reasonable costs previously communicated to the consumer.

Article 14 - Complaints Procedure

1. The entrepreneur has a sufficiently known complaints procedure and will handle the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur in full and clearly described within 2 months after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
4. If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
5. In the event of complaints, a consumer should first contact the entrepreneur. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr). The web store is currently not affiliated with a dispute resolution board. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
6. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its choice, either replace or repair the delivered products free of charge.

Article 15 - Disputes

1. On agreements between the entrepreneur and the consumer to which these general terms and conditions apply, only Dutch law is applicable. This also applies if the consumer resides abroad.
2. The Vienna Sales Convention does not apply.

Article 16 - Reviews and Ratings

Ratings

• WebwinkelKeur
• We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to involve third parties in the delivery of services, for which we have given WebwinkelKeur permission. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur involves third parties.

Proving the authenticity of reviews.

• We consider it important that reviews provide the best possible picture of our products and service. Therefore, our reviews are managed impartially by WebwinkelKeur.

• Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.

• Our customers are not rewarded for writing reviews. No discounts or other gifts are given.

Article 17 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be laid down in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

 This policy was last updated on 08-04-2024